Privacy – Terms and Conditions
Terms and Conditions for website, products and services sales
This page sets out important terms that apply to your use of the website links and eStore products and services at www.mapleleafhospital.org (the “Website”) and apply when you purchase and send an eStore product or service or send a message from the Website (the “Services”).
Our terms and conditions comply with local legislations and are designed to ensure that our customers can shop easily and with confidence with the Maple Leaf Hospital / Maple Leaf Healthcare.
These terms and conditions apply to all sales placed either online wherein you are guided through the payment process. Payment is made via a secure payment gateway using PayPal and RazorPay, and we accept all major credit cards.
Your privacy and security
Our Privacy Policy explains what information we collect from you, and what we do with it.
Using the Website
The Website and the Services supplied through it are provided by Maple Leaf Healthcare, PF Reg number 351/2020, registered address, c/o Maple Leaf Hospital, Mission Complex – Ward 5, Kangra (H.P.) – 176001, India.
Content Copyright
All content included on this site, including eStore, ecards, text, graphics, logos, icons, photos, products, audio clips, digital downloads, data compilations, and software, is the property of the Website, or its content suppliers or licensors as protected by copyright laws. The compilation of all content on this site is the exclusive property of the website. and is protected by the related copyright laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, incorporate into another web site, or in any other way exploit any of the content, in whole or in part without the specific permission of the Web Administrator of the website. This prohibition includes, but is not limited to, the use of any proprietary on any website, in emails, or in other media without express written permission from the Web Administrator of the website.
We may also share links to our free eBooks and ePublications online community platform as complimentary content to increase your awareness of the product as a free additional promotional material.
Virtual products
Virtual products are confirmed or delivered for downloads immediately. However a few to be delivered by email will be processed within three working days. We endeavour to beat this target for every purchase.
Purchases and Contributions
Each contribution to the Maple Leaf Hospital is linked to proceeds from the purchase of eStore, including a project membership card and Virtual Gifts. All purchases and contributions will be acknowledged by automatic email and reviewed by our team. No direct cash or monetary donations are accepted.
Physical products
Pricing
All prices are in $ USD. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Deposits
Deposits placed for any order are non-refundable.
Foreign customers
A number of eStore items / virtual gifts / weblinks are designed by volunteer team with international customers and members as Friends of Maple Leaf Hospital in mind marking the most common international commerce currency of US dollars. We welcome any local purchase enquiries from any customers / well-wishers in this format. Prices for physical products include Goods and Services Tax (GST), currently at 18%, which may not be payable by foreign customers; as is included in the price.
Payment
You may pay by any major credit card or debit card using secure PayPal and RazorPay payment processing links.
Returns
All eStore virtual products and services are processed as per your inputs online. In case of any processing / delivery issues, a customer is requested to contact our support team at – eSupport@MapleLeafHospital.Org to reprocess or resend the package.
We are not taking orders for any physical deliveries as yet due to COVID-19 pandemic. As and when it happens, many of our physical products are printed to order, so unless there is a fault with the item we can’t accept returns.
If you change your mind about a purchase, we will do our best to cancel the order before it is produced
If a parcel shipped to you is returned to us due to delivery failure we’ll get in touch to let you know. If we don’t receive instruction on what to do with the parcel after 28 days we’ll assume it’s no longer required and the products will be donated to charity.
Product availability
While all eStore virtual products and services are in stock, but some of the physical items, if shown anywhere on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Maple Leaf Hospital / Maple Leaf Healthcare to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Physical product descriptions are to the best of our knowledge, as accurate as possible provided by developers and suppliers. We occasionally check with developers / suppliers to make sure our descriptions are accurate, but cannot guarantee that all product descriptions are accurate at all times. If you are in doubt, or have any questions about product descriptions, we advise you to contact our support team to check the information is accurate before purchasing a product or listing it for sale on your own site.
Accepting orders and security
When you place an order online, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
All order details are confirmed by you when your order is placed, including the billing address and shipping address. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 12 hours of placing your order to make any changes, after this period no changes can be made. The Maple Leaf Hospital / Maple Leaf Healthcare cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
Order processing
An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 4:30 pm IST that corresponds to 11 AM / 12 noon GMT, and all orders paid for after this time will be processed the next working day.
While all eStore virtual products and services are delivered immediately to confirmed order, our physical products quoted turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. Indian Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.
Delivery
All eStore virtual products and services are delivered worldwide and include all aspects of prices.
However, physical products prices exclude delivery and we ship worldwide.
Our local and international deliveries for physical products, as and when in service, are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 9 AM and 5 PM. A premium evening / weekend deliveries may be made available within India at an additional charge as per the partner courier / delivery partner prices in the delivery place; if you require this service, it must be specified at the time of ordering.
A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however does guarantee that you will receive the item the following working day after it has been dispatched.
Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.
Cancellations
All eStore products and services are delivered immediately and are non-cancellable.
Due to the bespoke nature of most of the other products we sell, all cancellations must be requested within 12 hours of your order being placed. After this time, your order will have entered production. If your order has already entered production within 12 hours of your order being placed then acceptance of cancellation requests will be made at our discretion.
For any products that are not printed to order, we offer a 14 day cancellations policy. You must notify us before, or within 14 days after delivery that you would like to cancel your order. Your product must be complete, unused and in ‘as new’ condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
If your product, print, embroidery or any other embellishments are defective in any way, please refer to our Faulty Goods policy that will be linked to each product on sale.
Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any necessary response from you regarding the order after a two week period we will cancel it and refund to the original payment method. If you have ordered multiple products we will process, print and pack as normal – only the products we are contacting you about will be cancelled and refunded, the rest will be shipped after the two week period.
Our cancellation policy does not affect your Statutory Rights.
Transit damage
All eStore products and services links are delivered to you immediately. Some products may not reach due to online congestion, network failures, server failure etc. Please connect with our support team if you face an issue of non-delivery of these products by 1 working day.
All physical goods are examined in detail prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
Faulty goods
If your eStore products and services links / keys are faulty, please contact our support team.
In case of physical products, if your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months.
In all queries relating to faulty goods we ask customers to provide photographic evidence so we can investigate the issue. Once a photo has been received we will investigate and decide whether to accept or reject your claim of a fault. Please note that we judge faults based on a tolerance of up to 2cm for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.
Due to variations during the manufacturing process, or differences in size between garment size variants, we cannot guarantee that the print file uploaded to a product can be printed to the size requested. Typical examples of this are smaller variants of women’s t-shirts, where the product is not long enough to accept a 32 x 50cm print. In an effort to standardise all print boundaries these variants use the same 32 x 50cm print boundary as larger variants of the same product, but a print at that size may not be achievable. In this situation we will reduce the print file size by up to 15% to achieve a print that fits on the garment. This may result in the physical product not matching the mock up, but we will not consider this product as faulty and no refund/replacement will be offered unless a genuine fault with the print or garment is present.
Legal
Sales on this web site are governed by Indian law and you agree to submit any dispute to the non-exclusive jurisdiction of the Indian courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions cover Maple Leaf Hospital / Maple Leaf Healthcare. Any other web sites which you visit by a link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
We do not guarantee that this web site will be compatible with all devices on which it may be viewed.